3 Business Day Delivery Promise – Terms and Conditions

For eligible in-stock items, The Wholesale Furniture Co. offers a 3 Business Day Delivery Promise, subject to the following terms and conditions. Selected areas only.

Eligibility Criteria

To qualify for the 3 Business Day Delivery Promise:

  • The item must be in stock and available for immediate dispatch from a The Wholesale Furniture Co. Distribution Centre at the time of purchase.

  • The delivery address must be located within 20km of a participating The Wholesale Furniture Co. store.

  • Participating store locations currently include:
    • Brisbane
    • Gold Coast
    • Cairns
    • Townsville
    • Darwin

  • Eligibility is determined based on:
    • Delivery address location;
    • Applicable store service area; and
    • Stock availability at the servicing Distribution Centre at the time of purchase.

  • All deliveries are fulfilled from The Wholesale Furniture Co. Distribution Centres. Retail store stock is not used to fulfil orders under the 3 Business Day Delivery Promise.

  • Products that are out of stock at the servicing Distribution Centre, including products available only at a retail store location, are not eligible for the 3 Business Day Delivery Promise.

  • Applies to delivery orders only. Pickup orders are excluded.

  • Available for both in-store and online purchases.

Online Orders

For orders placed online:

  • Eligibility for the 3 Business Day Delivery Promise is assessed based on the delivery address and stock availability at the servicing Distribution Centre.

  • The 3-business-day delivery period commences once the order has been successfully processed and full payment has been received.

  • Orders that do not meet the eligibility requirements will be delivered in accordance with our standard delivery process.

How It Works

  • Eligible orders will be delivered within 3 business days of purchase.

  • For online orders, the delivery period commences once the order has been processed and payment has been confirmed.

  • Business days exclude weekends and public holidays.

  • Customers must be available to accept delivery on any of the three business days, as the exact delivery date may vary within this delivery window.

If We Miss the Delivery Window

If The Wholesale Furniture Co. is unable to complete delivery within the 3-business-day timeframe due to operational constraints, we will:

  • Reschedule delivery to the next available delivery date; and
  • Waive the delivery fee, delivering the order free of charge.

The free delivery remedy applies only where the delay is caused by The Wholesale Furniture Co. or its delivery partners and does not apply where delays are caused by circumstances outside our reasonable control or where the customer is unavailable to receive the delivery.

Standard Delivery Process

Order Confirmation

Once your order is confirmed, our team will arrange delivery through one of our trusted delivery partners.

Delivery Scheduling

Within 5-7 days of placing your order, the delivery company will contact you to arrange a suitable delivery time.

For pre-order products, we will provide updates on estimated arrival dates and notify you when the item becomes available for delivery.

Delivery Day

On the scheduled delivery date, the delivery team will transport your items to the nominated delivery address.

Please ensure that someone is available to receive and inspect the goods upon delivery.

Important Information

Distribution Centre Fulfilment

Important: Eligibility for the 3 Business Day Delivery Promise is based on stock being available at the servicing Distribution Centre at the time of purchase. While eligibility is determined by the customer's proximity to a participating store, all deliveries are fulfilled from Distribution Centres and not from retail store locations.

Pre-Order Items

Pre-order items are not eligible for the 3 Business Day Delivery Promise. Customers will receive regular updates on estimated arrival timeframes and availability.

Multiple Orders

Where multiple unfulfilled orders are scheduled for delivery to the same address, orders may be consolidated into a single delivery and incur only one delivery fee. Customers must notify The Wholesale Furniture Co. of any open orders they wish to combine.

Delivery Changes

Any request to change or reschedule a delivery must be made directly with the delivery provider at least 48 hours prior to the scheduled delivery date. Requests submitted after this time may not be able to be accommodated.

Damaged or Missing Items

Customers should inspect all items at the time of delivery. Any damage, defects or missing items should be reported immediately to The Wholesale Furniture Co. so that assistance can be provided promptly.

Circumstances Outside Our Control

The 3 Business Day Delivery Promise and standard delivery timeframes may be affected by circumstances outside our reasonable control, including but not limited to:

  • Severe weather events;
  • Natural disasters;
  • Road closures or transport disruptions;
  • Industrial action;
  • Public health events;
  • Acts of government; or
  • Other unforeseen operational disruptions.

In these circumstances, delivery timeframes may be extended.

Contact Us

For any questions regarding delivery eligibility, delivery timeframes, or an existing delivery booking, please contact The Wholesale Furniture Co. on 1300 058 801.