PRICE BEAT GUARANTEE | TERMS & CONDITIONS
The Wholesale Furniture Co. Price Beat Guarantee relates solely to the advertised selling price of brand new furniture products.
If a customer provides valid evidence of a like for like competitor product that is currently offered in the same local area market as a TWFC store, we will assess and, where eligible, approve a retail price that is 15% lower than the competitor’s present public price.
1. Like-for-Like Product Definition
Product must be of the same category, size, configuration, materials and manufacturing method.
Cosmetic resemblance alone (colour, stitching pattern, images) does not constitute a match.
Comfort feel or showroom impression is not an acceptable basis for comparison.
2. Eligible Competitors
Offer applies only against Australian-based retailers selling to the public in the local area in which TWFC operates a store. The competitor must have a bricks and mortar store shop front.
Marketplace sellers (e.g., peer-to-peer, Gumtree, eBay private sellers, Facebook Marketplace) are excluded.
Overseas websites or freight-forwarded products are excluded.
3. In-Stock Requirement
Competitor product must currently be available In stock) for immediate purchase and delivery, not pre-order, made-to-order, or extended lead time.
Product must be stocked within the local TWFC stores local area at the time the request is assessed.
4. Price Evidence
Customer must provide current written or online proof showing:
- retailer name
- product link or formal quote
- advertised price including delivery fees
- date of advertisement or quote within the last 7 days.
5. Warranty & Quality Parity
Competitor item must include:
- equivalent minimum warranty terms for structure, foam, mechanisms and electrical components where relevant
- same or comparable certification and compliance standards
- new condition with full manufacturer backing.
Clearance, seconds, ex-display, refurbished, damaged, or second-hand goods are excluded.
6. Manufacturing Parity
Comparable manufacturing must be demonstrated including:
- plywood, metal or timber grades
- mechanism type such as electric or manual
- foam density and support system
- upholstery classification including genuine leather, PU or fabric class.
We reserve the right to decline any comparison where these cannot be reasonably verified.
7. Delivery Charges
Comparison is assessed on total transaction cost including competitor delivery, assembly or ancillary fees.
If competitor charges are unclear, a standard delivery allowance will be added to the competitor price before the 15% calculation.
8. Claim Process | Store Manager Approval Required
All Price Beat Guarantee requests must be formally approved by a Store Manager of The Wholesale Furniture Co prior to any purchase or discount being issued.
- Sales staff, online chat agents, or automated checkout systems cannot approve a price beat
- The Store Manager will assess like-for-like construction, warranty parity, stock availability and live-price validity
- Approval is recorded against the specific customer request and SKU at the location of assessment
- Requests are processed only during normal Store Manager trading hours
- Guarantee applies only after written Store Manager authorisation is provided.
If the competitor price or availability changes before Store Manager assessment, the claim is void and must be resubmitted.
9. Calculation Method
We will beat the verified competitor price by 15% off our current ticketed price for the comparable item.
Price beat cannot be combined with any other offer unless specifically approved.
10. Right to Amend / Withdraw
Guarantee may be modified or withdrawn at any time.
Decisions on product comparability and eligibility rest solely with The Wholesale Furniture Co.
11. Geographic Availability
Offer valid only within the same delivery region as the competitor quote.
12. Quantity Limits
Limited to normal household quantities.
Commercial, trade or bulk orders are excluded.
13. Time Window for Claim
Must be claimed prior to purchase.
No retrospective refunds or credits are offered after purchase.
14. Images as Evidence Clause
Where the competitor relies only on images without published specifications, the comparison may be refused.
15. Safety & Compliance
Both products must meet Australian safety and electrical standards where applicable.