The Wholesale Furniture Co | Terms and Conditions

Please read these terms and conditions (“Terms”) carefully before confirming your purchase on The Wholesale Furniture Co * online store. Your order is placed on the understanding you have read, understood and agreed to these Terms.

PURCHASING ONLINE

Section Notes
Appearance Appearance, color, feel of your product can differ on your computer/tablet/other device to how they appear in reality.
There is no refund for any such difference in appearance.
Accessories The display accessories shown on our website are not included in prices quoted and are not part of your order.
Age, Residency and Use All Customers must be at least 18 years old and resident in Australia.
All products purchased are intended for personal, domestic and non-commercial use.
Offer Each Customer order is an offer by you to purchase the product for the price quoted plus the applicable delivery fee and charges. We may accept or reject that offer at our absolute discretion.
Products are offered according to fabric/materials featured on our website.
Multiple
Orders		 Each Customer order placed and accepted by us is a separate purchase agreement. Where you place multiple orders, products will be delivered separately and separate delivery fees and charges will apply.
Order Details You warrant to us all your order information (including quantities ordered) is complete, true and accurate.
We make no representation that we will change or cancel your order once accepted by us and will not be liable to you for any failure to do so.
Lead Time We cannot quote delivery lead times on online purchases,
Contact us/your allocated store to obtain an indication.
Delivery/Pickup If “Delivery” chosen: we/your allocated store will contact you once your product is ready for delivery (see further below).
If “Pickup” chosen: we/your allocated store will contact you once your product is ready for delivery (see further below).
Acceptance Confirming you have read these Terms is your acceptance your online purchase is on these Terms.

Delivery & Pickup

Section Notes
Customer ID Photographic proof of identification (valid Customer ID) is required upon product handover (delivery/pickup).
Measurements & Access Customer responsibility to ensure product fits into intended space & through access points.
Delivery assumes reasonable & safe access is available. If not, or if Customer is absent or without ID, re-delivery fees apply.
Delivery & Pickup Times Delivery/pickup times are approximate. We are not liability for delays. Cancellation or rescheduling of delivery/pickup times may incur fees.
Customer Responsibilities Customers must protect flooring & other surfaces during delivery (our drivers must wear shoes) and we are not liability for damage on delivery.
Customers must provide adequate wrapping, blankets or other materials, and bring assistance, for pickup (our staff cannot lift or strap items due to OH&S).
Handling & Additional Costs Extra handling (eg stairs or assembly) on delivery may incur additional charges.
Delivery of marble, ceramic and concrete products will incur additional charges.
Assembly Items marked Ready to Assemble (RTA) require self-assembly.
We can offer assembly alongside delivery at an additional charge.
Condition & Acceptance Customers must inspect products at delivery/pickup.
Damage must be noted immediately by Customer. Once products accepted by Customer, responsibility for damage shifts to Customer (including during transport or assembly).
Pickup Timeframe Customer must pickup product within 10 business days after Customer is notified their product is ready for collection.
If product is not collected within the applicable period, we reserve the right to cancel the order.
Delivery Timeframe We will hold Customer delivery orders for up to 10 business days after we have notified Customer product is ready for delivery. This hold period is only available on products not marked as discontinued/on clearance.
If we cannot schedule a reasonable delivery date within the applicable period, we reserve the right to cancel the order.
Packaging Disposal of packaging material is available for additional charges. We will not be responsible for the removal of any packaging material otherwise.

Payments

Section Notes
Online Purchases Payments must be made in full at the time of purchase including delivery fee & additional charges.
Accepted: credit card & Afterpay.
For your protection, Customer ID and/or credit card used for the purchase will be required at delivery/pickup.

Cancellations

Section Notes
Online Purchases We reserve the right to cancel for any reason any order accepted by us. In such event a full refund will be paid.
Customer cancellations will incur a 20% cancellation based on the total invoice value.
Processing All cancellation fees will be deducted from any refund due to Customer & reflect our reasonable costs.
Unable to Supply All products are advertised by us in good faith. If we are unable to supply, we will refund Customer in full (or alternatively Customer can select an alternative product).

Refunds

Section Notes
Rights Under ACL Guarantees are provided that cannot be excluded under Australian Consumer Law (ACL).
To make a claim Customer must be the original purchaser & provide proof of purchase along with valid Customer ID.
What’s not Covered We do not refund or exchange for change of mind.
Soft furnishings (mattresses, sheets, pillows, pillowcases, mattress toppers etc.) cannot be returned or refunded unless faulty due to hygiene reasons.
How Refunds are Processed Refunds are processed back via the original payment method (unless agreed otherwise) and can only be issued to the original purchaser.
Proof of Purchase Customer must be the original purchaser of the product, and must provide clear proof of purchase (ie tax invoice or receipt), to claim a product refund.
We keep only a limited history of past orders & cannot search archived transactions.
Customers responsibility to keep their proof of purchase.

Warranties

Section Notes
Casegoods & Dining 2-year structural warranty
Lounge 5 years structural warranty on frames
3 years on seating and mechanisms (mechanisms are covered to 120kg weight load only)
2 years on leather stitching and covering
1 year on fabric stitching and covering
Electrics 3 years on motors and mechanisms (mechanisms are covered to 120kg weight load only)
2 years on lights, USB chargers, switches, and Bluetooth devices
12 months for battery packs (we do not recommend using batteries after 12 months as this may present safety hazards)
Mattresses & Other Products All other products sold by us (including mattresses) are covered by manufacturers’ warranties (if applicable).
Action Taken Defects covered by our above warranties will be repaired, replaced or refunded at our discretion (subject to your rights under ACL and other laws) & at no cost to Customer.
All our above warranties commence from date of purchase.
What’s not covered by our above Warranties Normal wear & tear excluded.
Fading or colour changes due to exposure are excluded.
Damage from misuse or use outside normal/intended purposes are excluded.
Your rights given by our above warranties are in addition to any rights & remedies you may have under ACL & other laws.
Subject to your rights under ACL, you are responsible for all costs associated with the claim including all freightage & transport costs.
All our other liability for any loss or damage, direct or consequential, is expressly excluded (subject to your rights under ACL & other laws).
Making a claim Submit a form via the following link: https://wholesalefurnitureco.com.au/pages/warranty-form

General

Section Notes
Direct Marketing & Privacy Policy We may provide you with information about new products, services and promotions.
For further information about how we obtain, collect and use your personal information, and how to opt out of our direct marketing, refer to our Privacy Policy via the following link: [insert]
Variation These Terms are subject to change by us at any time, without prior written notice. You acknowledge the responsibility to check for updates via our website.

*“The Wholesale Furniture Co” means The Wholesale Furniture Co Pty Ltd (ABN 52 676 601 942) together with its related parties including TWFC SA Pty Ltd (ABN 13 687 331 853) and TWFC Services Pty Ltd (ABN 89 689 623 738) (collectively referred to as “our”, “us”, “we”).