180 Night Sleep Guarantee

Signature Mattress 180 Night Sleep Guarantee

A great night's sleep is important. That's why every Davini Signature Mattress comes with our 180-Night Sleep Guarantee.

If you're not completely satisfied with the comfort of your mattress, you may be eligible to exchange it within 180 nights of delivery, subject to the following conditions.

Eligibility Requirements

To make a claim under the 180 Night Sleep Guarantee you must:

  1. Sleep on the mattress for a minimum of 30 nights to allow your body time to adjust.
  2. Lodge your claim within 180 nights of delivery or collection.
  3. Provide your original proof of purchase.
  4. Have used a waterproof mattress protector continuously from the date of delivery.
  5. Present the mattress in clean, hygienic condition and free from:
    • Stains
    • Spills
    • Mould
    • Odours
    • Pet damage
    • Bed bugs or infestations
    • Misuse or abuse

Mattress Protector Requirement

Use of a waterproof mattress protector is mandatory.

The 180 Night Sleep Guarantee is designed to help customers find the right comfort level and is not intended to cover mattresses that have become unsanitary or damaged through normal use. If a mattress is returned with stains, soiling, moisture damage, odours, contamination or any other hygiene-related issue, the claim may be refused. TWFC reserves the right to inspect the mattress before approving an exchange request.

Exchange Process

  1. Contact our Customer Care team within the 180-night trial period.
  2. Our team will assess your eligibility.
  3. If approved, you may exchange your mattress for another eligible Davini Signature Mattress.

Exchange Value

  • If the replacement mattress is of a higher value, you must pay the difference.
  • If the replacement mattress is of a lower value, no refund or store credit will be provided.
  • One exchange only per original mattress purchase.
  • Any associated delivery fees must be paid by the customer.

Exclusions

The 180 Night Sleep Guarantee does not apply to:

  • clearance or floor stock mattresses
  • commercial purchases
  • mattresses showing signs of damage, staining or unhygienic use
  • comfort preferences after an approved exchange has already occurred

Australian Consumer Law

The 180 Night Sleep Guarantee is offered in addition to your rights under the Australian Consumer Law and does not limit or replace those rights.