Customer Experience Coordinators

Stapleton, Queensland | Permanent Full-Time & Permanent Part-Time

The Wholesale Furniture Co. is growing, and we’re looking for motivated and customer-focused Customer Experience Coordinators to join our team in Stapleton.

We’re recruiting for:

  • 1 Permanent Full-Time Customer Experience Coordinator role.
  • 1 Permanent Part-Time Customer Experience Coordinator role.

This is a great opportunity for someone who is passionate about delivering exceptional service and creating positive customer experiences. As a key member of our Customer Experience team, you will play an important role in ensuring our customers receive timely, accurate, and professional support at every stage of their journey with us.

About the Role

As our Customer Experience Coordinator, you will:

  • Respond to customer enquiries via phone, email, and other communication channels in a timely and professional manner.
  • Provide accurate information regarding product orders, delivery timeframes, warranties, and company policies.
  • Resolve customer complaints efficiently and empathetically.
  • Escalate complex issues appropriately to ensure timely resolution.
  • Support day-to-day CX operations and administrative tasks.
  • Contribute to continuous improvement initiatives within the CX function.

You will act as a key touchpoint between our customers, stores, warehouse, and internal departments, ensuring a seamless customer journey from purchase through to delivery and beyond.

About You

We’re looking for someone who:

  • Has excellent written and verbal communication skills.
  • Demonstrates strong attention to detail.
  • Has solid product knowledge or the ability to learn quickly.
  • Can manage competing priorities in a fast-paced environment.
  • Previous experience working within a customer experience or customer service team will be highly regarded.

Why Join Wholesale Furniture Co.?

  • Be part of a fast-growing Australian retail business.
  • Great team environment.
  • Play a direct role in delivering outstanding service to our customers.

If you thrive in a fast-paced environment and enjoy helping customers, we’d love to hear from you.

Please note, only short-listed candidates will be contacted.